BabatData VTU Users' Policy

Effective Date: [09/11/2024]

This BabatData VTU Users' Policy governs the use of bill payment services provided through our VTU App, which includes mobile airtime, data bundles, electricity (NEPA), TV subscriptions, internet, and other utility bills.

1. Supported Services

Our platform currently supports the following bill payment categories:

• Mobile Airtime and Data (MTN, Glo, Airtel, 9mobile)
• Electricity Bills (e.g., Ikeja Electric, EEDC, IBEDC, PHEDC, etc.)
• TV Subscriptions (DSTV, GOTV, Startimes)
• Internet Services (e.g., Smile, Spectranet)

2. Payment Methods

Users can make payments through:

• Wallet balance
• Bank transfer via payment gateway
• Card payments (debit/credit)

3. Processing Time

Most transactions are processed instantly. However, depending on the service provider, a few payments (especially electricity or TV subscriptions) may take up to 5–15 minutes. In rare cases, delays may occur due to network issues or third-party downtime.

4. Receipts & Transaction Logs

All successful payments are recorded in the app with a unique transaction ID and timestamp. Users can view their history in the app and receive email/SMS receipts where enabled.

5. Refund Policy

Refunds will only be issued under the following conditions:

• The service provider fails to deliver the product within 24 hours.
• The user was wrongly charged due to a system error or duplicate payment.
• A failed transaction is confirmed and verified by our technical team.

Refunds may be processed as wallet credits or reversed to the original payment method, depending on the situation.

6. Failed Transactions

If a transaction fails and your money is debited, please wait 15 minutes for auto-resolution. If unresolved, contact support with your transaction ID, phone number, and payment method.

7. User Responsibilities

• Ensure all payment details (meter number, smartcard number, phone number) are correct before submitting.
• Verify network coverage and internet connectivity before making payments.
• Do not share your app login or PIN with others.

8. Dispute Resolution

Disputes can be submitted to our customer support within 48 hours of the transaction. We will investigate and resolve genuine claims as quickly as possible, usually within 24–72 hours.

9. Service Availability

While we strive for 24/7 uptime, services may occasionally be interrupted due to technical maintenance or external provider issues. We are not liable for delays caused by third-party APIs or platforms.

10. Contact & Support

For help, please contact us via:
Email: support@babatData.com
Phone: +234 810 30835
Website: https://babatdata.com